Services Lead

  • New York, NY

Compensation

: $192,290.00 - $192,290.00 /year *

Employment Type

: Full-Time

Industry

: Retail



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Job Description

CLEAN MARKET

Clean Market is a wellness space that encompasses innovative wellness services, a functional tonic bar, and a modern apothecary market. We re on a mission to connect our community with products and services that elevate their health and overall wellbeing.

A Service Lead s principal goal is to support the Service Business Unit Manager in driving a profitable and customer-centric environment while supporting the overall flow of services within NutriDrip, Thermostat and the total business operation.


SALES + PROFITABILITY

  • Supports Services Business Unit Manager in achieving monthly sales goal

  • Supports Service Business Unit Manager in their action plans to impact sales results on a weekly and monthly basis

  • Communicates feedback, solution based ideas and allocation needs to Service Business Unit Manager


OPERATIONS

  • Maintains a clean and safe working environment according to regulations

  • Executes daily schedule, opening + closing procedures, and assigned shift tasks as directed by leadership

  • Accurately schedules appointments + processes payments using the zenoti system

  • Supports in troubleshooting equipment and assessing tech errors

  • Supports all deliveries + shipments within their business unit

  • Supports as a liaison between CM + PR to support press/influencer appointments

  • Assists with special events as assigned


CUSTOMER SERVICE

  • Provides exceptional customer service to all guests in every scenario

  • Shares valuable store and customer feedback with leadership to make improvements in the success of the store.

  • Welcomes all customers into the store with a warm and friendly greeting

  • Builds rapport with customers by recommending products and services that best suit their needs

  • Shares product knowledge with passion and integrity

  • Encourages customers to return to the store for another visit, service, product, or event


LEADERSHIP

  • Possesses strong written and verbal communication skills

  • Possesses strong assessment and decision-making skills

  • Upholds all company policies and procedures, leading by example for the services team

  • Is a smart creative + entrepreneur, taking smart risks with measurable results

  • Provides business unit insight related to the customer experience

  • Builds and maintains collaborative + productive partnerships

  • Open to criticism and constantly striving to improve



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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