Customer Service Specialist II

  • Aguadilla, PR

Compensation

: $22,880.00 - $35,040.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Join a team recognized for leadership, innovation and diversity

The future is what you make it.



When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.



That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings intelligent and safe and even making it possible to breathe on Mars.



Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.



Why Honeywell?



Honeywell changes the way the world works.



For more than 130 years, we've solved the toughest customer challenges through a rare combination of our industrial expertise and our innovations in ground breaking software and technology, and industry-leading automation.



This perfection is built on a foundation of inclusion, diversity and driving a performance culture that values integrity and ethics.



Are you ready to help us make the future?







Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities



+ Customer

Service



+ Product

Knowledge



+ Quality

Focus



+ Problem

Solving



+ Documentation

Skills



+ Listening



+ Phone

Skills



+ Resolving

Conflict



+ Analyzing

Information



+ Multi-tasking



YOU MUST HAVE



+ Bachelor's degree



+ 2+ years' experience in customer service



+ 2+ years using Microsoft office (Word, Excel, Powerpoint and Outlook)



+ Due to export control

regulations, this position requires US citizenship status







WE VALUE



+ A broad knowledge of principles and best practices in (customer service)



+ Excellent team and communication skills



+ An ability to take initiative and work with limited direction



+ An ability to influence at the operational level



+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems



Additional Information



+ Category:Customer/Product Support



+ Location:Road 110 KM 5.9., Aguadilla, PR 00604 PRI



+ Nonexempt



+ Must be a US Citizen due to contractual requirements.



Honeywell Aerospace Overview

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Associated topics: associate, call center specialist, customer care representative, customer service associate, customer service representative, intern, platform support, rep, service, technical assistant

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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