Technical Service Specialist

  • Woodcliff Lake, NJ

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



SUMMARY
TechUSA is looking for a Technical Service Specialist to provide scientific support to API s 3rd party customers in the United States, Canada and India as well as supporting account managers. This position requires extensive analytical, quality, compliance, compendial, and regulatory knowledge. Domestic and International travel: 30-45%

QUALIFICATIONS
-Ph.D. degree in Analytical Chemistry or related discipline, or M.S. in Chemistry or related discipline with at least 5 years or B.S. in Chemistry or related discipline with minimum of 10 years of experience in the pharmaceutical industry.
-Strong knowledge of HPLC, GC, particle size measurement and characterization, and other drug substance-related chemical or physical techniques, including the development and validation of analytical methods.
-Good understanding of USP/EP methodologies, ICH Guidelines, QbD, cGMP, and EMEA/FDA regulations.
-Must have strong project management skills and must have the ability to lead and conclude projects quickly with minimum supervision to meet customers expectations.
-Must have strong customer service skills.
-Must show leadership through active participation and interaction with the sales team as well as the customer service group.
-Should be able to exchange, summarize and/or present technical information of relevance to the pharmaceutical industry to the sales team and to clients
-Strong verbal and written communication skills
-Must understand the pharmaceutical market and specifically the API industry.
-Ability to interact with customers.
RESPONSIBILITIES
-Act as a company-wide technical resource and departmental representative.
-Promote new sales opportunities by providing technical and regulatory support as well as scientific leadership to customers.
-Conveying the customer's technical requirements and needs to the sales team as well as the manufacturing sites to assure rapid comprehensive responses and secure the business opportunity.
-Identifying gaps between the customers' needs and the company s offerings and providing solutions, for example, special physical or chemical requirements, alignment of specifications, vendor certification, etc.
-Coordination of dialogue with customer in order to overcome any gaps by direct communication between several interfaces within R&D, Production, Regulatory Affairs, Quality, Sales, etc.
-Sharing expertise and knowledge with customers whenever issues regarding formulation are raised (particle size, chemical and physical stability, dissolution, tabletting issues, etc.).
-Ability to effectively communicate, both, externally with the customer, and internally with the sales and manufacturing teams, to help execute on business opportunities.
Associated topics: assist, deskside, desktop, front desk, help desk, network, patient, systems administrator, technician iii, technician iv


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